(effective 3-2-09 )
**By sending a PO to RFG Line you are acknowledging our terms and conditions listed here.**


All purchase orders (PO's) must be in writing on customer's official PO form or company letterhead. The PO must include the customer's name, ASI#, SAGE #, address, phone number, fax number, item number/name, quantity, unit price, item color, imprint color/colors, ship method, ship to address, ship date, in-hand date and a copy of the artwork being printed and any other applicable information. If there is no price on the Purchase Order, standard catalog pricing will be used.  By sending a PO to RFG Line you are acknowledging our terms and conditions listed here.  PO and artwork should be sent to  orders@rfgline.com  

Changes to Orders: 
Changes to PO must be made in writing and must be approved by the factory prior to the changes becoming effective. Faxing a request without any confirmation by the factory will not be considered a valid change and customer will be billed for the original order. Customer is responsible for any and all incurred costs prior to change approval. If customer does not receive a confirmation of the change it may not have been received or approved.  Email them to sales@rfgline.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it with PO # in subject line.

Over / Under Runs: 
All orders are subject to + / - 10% goods, which will be billed on final invoice.  $45.00 (v) charge applies for orders requiring exact quantities up to orders of 5,000 pieces.  For exact quantities on large orders, please contact customer service for details.

Production Time: 
Production time starts after all approvals have been received by factory, including credit, art, paper proofs and preproduction proofs.  See each item for normal production times. 
Order cut off time is 1:00 pm for an order to be entered the day we receive it.  Orders received after this time will be entered the following business day.

Repeat Orders: 
Repeat set up charges are color for all in stock orders. Artwork will be kept on file for 24 months. Orders after 24 months will be treated as a new order.  Artwork screens for towels are not saved and require a new screen for each order.


Co-op Programs: 
Co-op and catalog programs are always welcome, please contact factory for details. All Co-ops must be in writing and approved by the factory.

Terms should be arranged prior to submitting an order. Depending upon the credit worthiness, credit terms may or may not be extended. Contact the credit department for details.

A request for a return for credit or refund must be in writing, state the specific reason for the return and submit it within 30 calendar days of the invoice. Factory must approve all returns in writing. Refusing, abandoning or sending back a shipment without factory approval does not constitute an approval by factory. When approved, returned products must be in the same condition as when they left the factory and the return will only be for the quantity returned. Contact a customer service representative for a return authorization. There will be a 20% with a $40(v) min restocking charge for blank items plus all freight costs. Samples are not returnable.

Due to currency and materials fluctuations, prices are subject to change without notice. We are not responsible for incorrect pricing, production times and, or descriptions found on 3rd party databases, websites, flyers or catalogs (ie ESP, Sage, Impact, Distributor Central, Promo Marketing, Promo Mall etc.). Prices on www.rfgline.com are final.  

Sales Tax: 
In accordance with New York law, goods shipped to an address within New York will be charged sales tax unless the purchaser has a resale permit issued by New York and has provided RFG Line with a valid resale certificate. Please contact our accounting department prior to ordering for instructions on how you may qualify for an exemption from the tax.

Any unpaid invoice past double your normal terms are subject to automatic charge on the credit card given when placing your order.  At this time, a finance charge of 2.5% per month will be charged.  


Past Due Invoices:
We reserve the right to charge any outstanding invoice(s) upon submission of credit card pre-payment information for any new orders submitted to RFG Line prior to RFG Line producing the new order.  


Inventory Availability:
Inventory stock is on a first come first serve basis. Prior to submitting a PO , always call to check available inventory. Inventory can not be placed on hold without a written purchase order.

Shipping Handling Charge:
There is a $4.50 (v) per box handling charge on all orders billed on final invoice.


3rd Party Shipping: 
Any Item Starting with AH or HA is NOT eligible to be shipped via 3rd Party Shipping.  Fedex Shipping Will Apply To These Orders.  There is a $5.00 (v) fee per purchase order for 3rd party shipping billing on all others orders sent out.  This does not hold true for sample requests.


International Shipping: 
There is a $12.50 (v) fee per international shipping address.  


An additional fee of $40(v) per hour will be applied for changes to the artwork. Changes include slight recreations, clean up and copy changes. Copy changes are $25(v)/each. The Art Department can typeset straight-line copy with readily available fonts for a charge of $10(v). The Art Department prefers to receive digital artwork via email PC-formatted EPS files created in Adobe illustrator (CS2 or lower). For the best image output, VECTOR ART IS ALWAYS PREFERRED. A PDF copy of all emailed EPS art should also be submitted.  Any artwork specifying PMS colors must be sent as vector art, no exceptions. All text must be outlined or converted to curves and any placed images must be linked when saved.
Other Acceptable Artwork:

Camera-ready art is also accepted and should be printed with black ink on white photographic paper at 200% of the final imprint size. If camera-ready is multi-colored, colors must be clearly stated and color separated with registrations marks. JPEG and TIFF files cannot be manipulated or changed and the art department cannot reverse or convert colors. Scanned images must be scanned at 600 dpi at 200% of the hard copy.

Emailing Art Files: 
All art files should be sent to: art@rfgline.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the PO number in the subject line. Please include customer name, phone number and contact information in the body of the e-mail. In addition, please indicate on the PO that the artwork has been sent via e-mail. The art department is not responsible for poor quality or unreadable artwork. Artwork delays will affect production and delivery schedule.

Artwork Approvals:
It is of the utmost importance to approve paper and product proofs as soon as possible in order to meet delivery dates. If approvals are delayed, rush charges and/or expedited freight may be required at the customer's expense to meet a specified delivery date. Requests for paper proofs must be in writing on the PO or factory will produce the order per artwork sent using standard guidelines. Paper proofs must be approved within 24 hours of receipt in order to hold production schedule and inventory, except for rush orders.

Any and all questions can always be emailed to RFG Line.

RFG Line only sells to qualified Promotional Items Distributors and NEVER sells direct. 


Flash Drive Pricing: 
Prices are always changing.  Please call for a quote.  Pricing on Website is Not Updated.

Privacy Policy
RFG Line is operated independently. Our mission is to provide you with promotional products at fair prices, and to build trust that the personal information you provide on this site is secure and  is not sold or released to any third parties. This privacy statement covers the site www.rfgline.com. Since promotional product services often require contact and shipping information, photos and other personal information or possessions to be sent or uploaded to the site, we are committed to conducting fair practices. The personal information that you submit to RFG Line will not used for any purposes other than the intended services listed on this site.

Collection of Personal Information:
Personal information is data that can be used to locate you, contact you, or determine your specific identity. RFG Line collects personal information from you in several ways:

- When registering and/or requesting our service, we ask you for basic information, such as your name, email address, phone and other basic contact information.
- When placing an order and/or subscribing to a service on www.rfgline.com, we may collect the appropriate billing information. We may ask you for voluntary personal information at other times, including but not limited to when we provide quotes, opinions and other information for the RFG Line service.

In addition to the collection of personal information, we may also automatically receive and record information in our server logs from your browser, including your geographical location, the type and version of your web browser, referral addresses, and other generally-accepted log information. We may also record page views (hit counts) and other general statistical and tracking information. This information will not be not be associated with your personal information and is not used for any reason other than the recording or statistical informaion for this website.

RFG Line reserves the right to disclose the services that have been provided to you, to be used as examples and references on the www.rfgline.com  website, blog and the RFG Line Facebook fan page or Twitter page.

Changes to this Privacy Policy:
From time to time, RFG Line may change its privacy policy. Any new policy will have prospective effect only, meaning it will not apply to information previously gathered without your express consent.

Last updated: 1/25/2018

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